Finding a good limo service can be tricky. With so many companies and cars to choose from, how do you pick the right one? We know it may seem confusing, but by asking a few simple questions, a great company can be found. Below, is everything you need to know when looking at different limo services. From licenses to insurance, we got it covered.
Licenses & Associations
Every limousine service should have a license number. This license is issued by the State and allows a limo company to legally operate. In addition, a reputable company should belong to an association such as the NLA. Finally, check with the Better Business Bureau for past complaints regarding your prospective limo service.
Years In Business
Business experience is important. Services with some time under their belts are usually better than start-ups. If you run across a new business, ask about the operator’s background. Some of the finest boutique companies are relatively new but are operated by managers and drivers with years of limousine experience.
Every car should have commercial vehicle insurance. Town Cars are required to have a minimum of $750,000 in liability coverage. Vehicles that carry eight passengers or more should carry at least 1.5 million.
Check out the limousine in person. If the vehicle isn’t available, ask the company to email photos. It’s important to inspect the vehicle and verify the make, model, and amenities inside the limousine.
One of the best ways to find good limo services is through word of mouth. If a friend has used a company on multiple occasions and is happy with the service, use this company. Above all else, trustworthy first hand referrals are the best way to select a limousine company.
Most limousine services automatically charge a 15% to 20% gratuity. If the driver gratuity isn’t included on the bill or it’s categorized as a “service charge,” move on to another service. More than likely, the driver is being cheated and you’re dealing with a disreputable company.
Hours of Operation
Someone should be available to take your call 24 hours a day. If you’re dealing with a limo service that handles airport transfers, dispatchers should be in the office around the clock. If the company’s primary business is weddings, proms, and nights out on the town, an overnight emergency number is acceptable. No matter the situation, your limousine service should always be accessible.
The number of cars a service has doesn’t necessarily predict quality, but it will give you some insight into the company. Small companies offer highly personalized service and typically focus on one type of service such as airport transfers. Medium sized services have a variety of vehicles and do everything from airport pickups to proms. Big limo companies handle corporate accounts and are made up of Town Cars and stretch limousines.
By law, any chauffeur hired by a limo service must take a drug test and have a physical. Reputable companies follow the state mandates, but also run criminal background checks on prospective employees. In addition to these safeguards, a new driver should have a clean driving record and be familiar with the company’s service area.